Delete your account
Deleting removes your save, your chat history and everything the characters remember about you. It cannot be undone, and purchases cannot be restored afterwards.
Before you delete: cancel any subscription
Deleting your account does not cancel a subscription, and you will keep being charged. Subscriptions (Petal Pass, Companion Pass) are billed by Google Play, not by us, so only Google can stop them. Cancel first: Google Play ▸ Menu ▸ Payments & subscriptions ▸ Subscriptions, pick the app, then Cancel subscription. Do this before deleting, because afterwards you will not be able to see what you were subscribed to from inside the app.
If you still have the app - do it here
Open Settings ▸ Delete Account. You will be asked to type a confirmation phrase, and the deletion happens immediately. This is the fastest route and it works for every account.
If you have uninstalled the app
Which route applies depends on whether we have any way to confirm the account is yours. We cannot delete an account for someone who cannot prove it is theirs - see why below.
You signed in with Google
Reinstall the app, open Settings ▸ Restore from Google Play and sign in with the same Google account. That brings back the save linked to it, and then Settings ▸ Delete Account deletes it.
Or delete it from this page: sign in with the Google account you linked in the game. Only the game account linked to that Google account can be deleted, and only after you confirm. Signing in here does not link anything, and a save that was never linked to Google cannot be found this way.
To delete the game account linked to this Google account, type
and press Delete my account. This cannot be undone.
You made a purchase
Email us from the address on your Google Play account and include the
order ID of any purchase you made (it looks like
GPA.1234-5678-9012-34567 and is in your Google Play order history).
That order ID is checkable against our records, so it proves the account is yours.
You never signed in and never purchased
Then there is nothing we can match you to - your save was tied to the device it was created on, and we hold no name, email or phone number that could identify you as a person. Two things are true and both are fine:
- Reinstalling will not restore that old save. It is already unreachable.
- An unlinked save cannot be claimed or erased by you. Nothing else identifies it, so it simply stays unreachable.
Why we ask for proof
A player ID on its own is not proof. IDs show up in screenshots, support threads and shared logs, so accepting one as authorisation would let anybody who had seen yours destroy your account and your purchases permanently. We will never delete an account on the strength of an ID alone - that limitation is deliberate, and it protects you.
Contact
Tell us which of the situations above applies to you and include the proof it mentions.
How long it takes
- In the app: immediate. Your data is removed when the confirmation completes, and a device still signed in to the account is refused; at most a per-minute request counter keyed to the account id is written, and it is deleted within about 2 hours. The records listed below are the only ones kept.
- With Google sign-in on this page (once it is available, see above): immediate, the same as in the app.
- By email: we acknowledge within 7 days and complete the deletion within 30 days of confirming the account is yours.
What is removed, and what is not
Everything tied to your account goes: progress, petals, items, affection, chat messages and the memory notes written from them. What is kept afterwards:
- The random account identifier and the deletion date, for 30 days. This lets any other device still signed in to the account be logged out; after 30 days they are deleted.
- Purchase records, with your account identifier removed. We keep a one-way hash of each store receipt so the same purchase cannot be redeemed twice. What remains is a hash, a product name, a date, a one-way hash of the store order, a record of what the purchase granted (amounts, sticker ids and a character id) and one-way hashes of any refunded orders, no longer linked to you. A refunded purchase whose receipt never reached us leaves one such hash (an App Store subscription period also its subscription's) with no account attached, kept indefinitely.
- Anything a law requires us to keep - for example a record preserved in connection with a report of illegal content - for as long as that obligation lasts.
Full detail in the privacy policy.