Delete your account
Deleting removes your save, your chat history and everything the characters remember about you. It cannot be undone, and purchases cannot be restored afterwards.
Before you delete: cancel any subscription
Deleting your account does not cancel a subscription, and you will keep being charged. Subscriptions (Petal Pass, Companion Pass) are billed by Google Play, not by us, so only Google can stop them. Cancel first: Google Play ▸ Menu ▸ Payments & subscriptions ▸ Subscriptions, pick the app, then Cancel subscription. Do this before deleting, because afterwards you will not be able to see what you were subscribed to from inside the app.
If you still have the app — do it here
Open Settings ▸ Delete Account. You will be asked to type a confirmation phrase, and the deletion happens immediately. This is the fastest route and it works for every account.
If you have uninstalled the app
Which route applies depends on whether we have any way to confirm the account is yours. We cannot delete an account for someone who cannot prove it is theirs — see why below.
You signed in with Google
Sign in with the same Google account and we can find and delete the save linked to it.
Not available yet. Until this is live, reinstall the app and use Settings ▸ Delete Account, which achieves the same thing.
You made a purchase
Email us from the address on your Google Play account and include the
order ID of any purchase you made (it looks like
GPA.1234-5678-9012-34567 and is in your Google Play order history).
That order ID is checkable against our records, so it proves the account is yours.
You never signed in and never purchased
Then there is nothing we can match you to — your save was tied to the device it was created on, and we hold no name, email or phone number that could identify you as a person. Two things are true and both are fine:
- Reinstalling will not restore that old save. It is already unreachable.
- If you want it actively erased rather than orphaned, reinstall, sign in with Google to claim it, then use Settings ▸ Delete Account.
Why we ask for proof
A player ID on its own is not proof. IDs show up in screenshots, support threads and shared logs, so accepting one as authorisation would let anybody who had seen yours destroy your account and your purchases permanently. We will never delete an account on the strength of an ID alone — that limitation is deliberate, and it protects you.
Contact
Tell us which of the situations above applies to you and include the proof it mentions.
How long it takes
- In the app: immediate. The data is gone when the confirmation completes.
- By email: we acknowledge within 7 days and complete the deletion within 30 days of confirming the account is yours.
What is removed, and what is not
Everything tied to your account goes: progress, petals, items, affection, chat messages and the memory notes written from them. Two things survive, neither of which identifies you:
- A one-way hash of each store receipt, kept so the same purchase cannot be redeemed twice. What remains is a hash, a product name and a date, no longer linked to you.
- Anything a law requires us to keep — for example a record preserved in connection with a report of illegal content — for as long as that obligation lasts.
Full detail in the privacy policy.